For us, quality , customer service and transparency first.
Below you will find questions and answers that are most frequently asked by our customers – clearly divided into the different areas of KUNSTPLAZA .
For us, quality , customer service and transparency first.
Below you will find questions and answers that are most frequently asked by our customers – clearly divided into the different areas of KUNSTPLAZA .
Our selection includes high-quality products from renowned brands as well as fascinating microbrands from various European countries, including numerous labels from Benelux and Scandinavia. Each product is carefully chosen and bears the hallmarks of craftsmanship, design focus, creativity, and passion.
These brands almost always collaborate with trained artists from around the world who have years of professional experience. These artists create works of art in their own studios. Through direct contact, the brands ensure fair wages and appropriate working conditions for the artists, designers, and craftspeople.
Most of our products are in stock within the European Union and available for immediate delivery – and usually arrive within 1-3 working days.
Exquisite art and design objects – often handcrafted – are not produced on an assembly line or through industrial mass production. You can expect carefully selected quality from us. Therefore, we ask for your understanding regarding delivery times of 5 to 10 working days, which may occur for certain items due to complex manufacturing and shipping preparation processes.
Since delivery times may vary depending on the manufacturer and craftsman, you can find specific information on the respective product detail pages directly below the “Add to Cart” button.
You will receive an email with a tracking link as soon as your order has been handed over to the shipping provider. If you have a customer account with Kunstplaza , you can view your tracking information there.
Tapestries, furniture, lamps, metal art, mirrors, accessories, Watches , jewelry & home textiles:
With these items, you are purchasing the exact product shown. These items are mass-produced, ensuring identical pieces. With wooden products, only the grain may vary slightly, as wood is a natural product.
Hand-painted Canvas art & handcrafted sculptures:
Since these works of art are handmade, both the paintings and the sculptures always have small but subtle differences – thus, each art object is unique.
Thanks to our high-resolution photos, you can see the details of each artwork before purchasing it in our shop. If you are not satisfied with your artwork, we offer a standard 30-day return policy.
We grant you a standard right of withdrawal of 30 days after receipt of the goods. We have summarized the exact withdrawal procedure for you here . Some of our brands even offer a 60-day withdrawal period. You can find the specific details for each item on the product details page under the tab “Details, Shipping, Returns” .
Ideally, you should have kept the original packaging for returning the artwork. If not, please ensure it is securely packaged. Unfortunately, we cannot send you a replacement box.
Should your item be damaged in transit, please send us an email with photos and your order number to kunstplaza . We will then promptly find a solution that satisfies you.
We collaborate with various brands, manufacturers, and microbrands from different European countries. Each product is carefully selected and bears the hallmarks of craftsmanship, design focus, creativity, and passion.
In many cases, the design objects are handmade. Some products are manufactured using a combination of mass production and hand-finishing. More affordable items, however, often rely on mass production.
You can find out whether an item was handmade in the product details.
Our Canvas art , paintings, and wall art pieces are ready to hang, as they come with the necessary hanging hardware for stable and secure wall mounting. For optimal alignment, we recommend using a spirit level (not included).
Some pictures have a wire attached to the back for hanging. Interior design professionals appreciate this mounting method because, depending on the wall type, only a nail or wall plug with a screw is needed for hanging. For others, you have to attach the included sawtooth hanger yourself.
On the back of our metal wall decoration are eyelets for immediate hanging, allowing for vertical, horizontal or angled mounting on the wall.
Information regarding mounting can usually be found in the product details. If you have any questions, please feel free to contact our support chat or email support team.
Our manufacturing processes and brands exclusively use high-quality and health-safe materials for their products.
For hand-painted paintings, sufficient time is taken to allow for off-gassing and drying, and correct storage is ensured so that all paints and materials used are harmless to health.
Further information about the materials used can be found on the product detail pages under “ Details, Shipping, Returns” .
Together with our suppliers, we subject all high-quality design and decorative objects to regular quality checks. Only through direct contact with suppliers, brands, manufacturers, and workshops can we meet our high standards.
We guarantee this with our quality promise .
Our confidence in the quality of our paintings, sculptures, wall objects, home textiles, furniture, Watches , etc. is so great that we offer a return policy of up to 60 days.
More than 7,300 satisfied customers via ProvenExpert confirm our high quality and service standards.
Yes and no. It always depends on the specific product. For example, most of our metal wall objects are not suitable for outdoor use, as moisture can damage them.
The same applies to electrical components and weather-sensitive materials. Our product range includes items specifically designed for outdoor use (e.g., rattan furniture, patio furniture, etc.), which you can find here
Information on possible outdoor use can be found on the product detail pages.
The covers of most cushions and poufs are removable and machine washable (gentle cycle). Machine washing is also generally possible for our throws and blankets.
Tapestries and textile artworks should only be cleaned by hand washing.
Basic care (regularly)
Dust is the biggest enemy, as it combines with humidity and can become grey/greasy.
Vacuuming (with caution): Use a vacuum cleaner, but only on the lowest setting.
The sock trick: For very fine weaves, macramé, or fringes, pull a pair of fine nylon stockings over the vacuum cleaner nozzle. This way, the dust is sucked up, but no threads are pulled or accessories (like beads) are swallowed.
Always use the upholstery attachment (the small nozzle with the soft bristles).
Beating (only for loose tapestries): Remove the tapestry and gently shake it outside. Do not beat it vigorously like a floor rug, as this could warp the hanging mechanism.
Lint roller: A clothes lint roller is ideal for removing surface pet hair from smooth acoustic panels.
2. Spot cleaning
If a stain (e.g., fly droppings or a splash) gets on it, do not rub! Rubbing felts the wool and pushes the dirt deeper into acoustic fabrics.
Dab: Take a clean, white cotton cloth and gently dab the stain.
The right water: Use distilled water if possible. Tap water contains limescale, which can leave white marks on dark fabrics.
Cleaning agents:
Do not use harsh cleaning agents.
Dissolve a tiny amount of mild wool detergent or colorless dish soap in lukewarm water.
Use the foam, not the water itself, to treat the stain (less wetness is better).
3. Specific care depending on type
A. Tapestries & Macramé (Wool, Cotton)
Beware of gravity: If you wet a heavy tapestry, it will become extremely heavy. If you hang it up wet, it will warp permanently.
Deep cleaning: Should it ever smell musty or be heavily dusty:
Place in the bathtub with lukewarm water and wool detergent. Press gently, do not wring.
Dry flat: Spread it out on a clothes drying rack (place a towel underneath) until it is completely dry. Only then hang it up again.
Steaming: A hand steamer (steam iron) is ingenious for smoothing out wrinkled fringes and kills bacteria/odors without soaking the fabric.
For cleaning wool carpets, use special wool or carpet detergents and lukewarm water. Before cleaning, shake the carpet thoroughly to remove loose dirt.
No, you do not need a customer account to place an order. During the ordering process, you can choose whether you want to create a customer account or not.
A free customer account, which can be cancelled at any time, offers many advantages. These include managing your data, placing orders, checking delivery status, receiving discounts, and creating wish lists.
select your desired item(s) About us "Add to cart" . A shopping cart icon will then appear in the top right corner of the main menu, or clicking on it will open an overview where you can see the contents of your shopping cart.
You have the option to continue shopping, delete the item, or proceed to checkout. If you click on "Proceed to checkout," you can then decide whether you want to order with or without a customer account.
A. Without a customer account:
Fill in the required fields without creating a customer account. Then you can select your payment method. Finally, you can review all your information and the products you've ordered. Afterwards, you place your order and will receive an order confirmation and invoice to your email address shortly.
Once your order has been processed and shipped to you, you will receive a tracking number via email.
B. With a customer account:
Log in to your customer account or create a new one during the checkout process. You will then see an overview with your (billing and shipping) address, the available payment methods, and the products you have ordered.
Please double-check all details before placing your order. You will receive an email with your order confirmation and invoice within a few minutes.
You can now access an overview of your data and orders at any time by logging into your customer account.
You will receive your order and shipping confirmation via email. Therefore, we need your email address even if you place an order without a customer account.
If you wish to return the artwork and the reason for the return is ours, we will also send the return label to your email address.
You have the right to have your stored data deleted at any time after the transaction. This includes your email address. If you wish to do so, please send us a brief, informal email stating your request.
Once we receive your order, you will receive an order confirmation from us via email within a short time. Please also check your advertising and spam folders, as emails from online shops can unfortunately sometimes end up there.
If you have not received this email within 12 hours, you can contact us at any time.
The easiest way to do this is via a customer account. Then you can "My Orders" section "My Account" or "Customer Area" .
You can view the status of your order there at any time.
If you do not have a customer account, we will send you an email after the order has been shipped, containing a tracking link for tracking the shipment with the respective shipping provider.
If you wish to cancel an order, please send an email as soon as possible stating your order number to kunstplaza .
We can only cancel your order if it has not yet been handed over to our logistics partner.
After the handover, you have 2 options:
a) You refuse acceptance and the shipment will be automatically returned to us.
b) You can request a return label from us to send your order back. Please understand that in this case, you may be responsible for the return shipping costs.
Unfortunately, we do not currently offer a telephone order hotline.
However, if telephone contact before ordering is important to you, you can request a free and non-binding callback from us either via email or About us support chat.
Please note that for Privacy reasons, we only accept telephone orders with prepayment. We will send you an invoice by email or post, which you can then pay within 14 days of receipt.
In exceptional cases, technical problems may occur during order processing in our online shop.
First, please check that the information you provided is correct and complete. If you are still unable to complete your order despite providing the correct information, please contact our customer service via email or About us support chat.
Through Kunstplaza 's online gallery, you can acquire unique works by contemporary artists and emerging stars in the international art world who share their visions of beauty and thus open our minds.
You will also find limited editions and high-quality reproductions by established masters in our online gallery.
Our collection encompasses a wide variety of styles – from abstract art to pop art, urban art and street art.
Lovers of figurative painting and classicist sculptures will also find something to their liking, while our sensual nudes stimulate thought and celebrate the interplay between form and color.
We see ourselves as intermediaries between artists and buyers. The purchase transaction does not take place directly through Kunstplaza .
On each artwork's detail page, you'll find a " Buy Artwork " that takes you directly to the sales page for that piece. There you'll also find all the artwork's specifications, as well as information on price, delivery, and returns.
We assure you that these links and target pages are individually checked by us for accuracy and security with regard to the purchase process. This way you can confidently get your new favorite item.
Every artist whose work you find on Kunstplaza brings their own story, their own inspirations, and their own techniques. We want to enable you to discover these stories and be inspired by the diversity of creative expression.
Furthermore, we have developed a user-friendly platform that makes it easy for you to browse our gallery and find the perfect artwork for your home or business. We invite you to take your time to explore the different styles and techniques.
Do you have very clear ideas about what you want?
Then simply enter the name of your desired item as precisely as possible into the search field in the sidebar of the "Online Gallery" section and click "Search" . You can further refine your search using the available filters. All relevant results will be displayed.
here to go directly to our search function with multiple filter options .
Would you simply like to browse through the online gallery?
No problem! Simply browse through the pages of the online gallery . If needed, you can narrow down the displayed works using the category selection. Or you can view all works in a selected category directly.
A search based on prices (minimum and maximum price) or interior design styles is also possible via a filtered search.
in the art magazine section About us Interior Design” you will find numerous furnishing examples and inspirations for individual home design with art.
Last but not least, you can also use our intelligent support chat for your search at any time.
We have a proven curation process to include only selected artists in the Kunstplaza online gallery.
In doing so, we not only pay attention to the artistic aspect of their work, the exhibition history, and the artist's biography. We also ensure that the sale is secure and smooth, and that shipping is fast and reliable.
Therefore, you can always rely completely on our verified collection.
As a general rule, all artworks are hand-signed by the artists and are sent with a certificate of authenticity.
Exceptions are some reproductions of old masters and limited editions produced by specialized vendors and art dealers. In these cases, however, you will also receive a certificate indicating the edition and/or limitation.
Some artists choose not to sign their paintings because the structure itself does not allow for a signature. In these cases, you will find the signature on the accompanying certificate.
The choice of colors and techniques is at the discretion of the artists themselves, and you will find the full range of artistic means and possibilities in our online gallery.
However, a large number of painters have opted to use both oil and acrylic paints . We have listed the specific characteristics, advantages, and disadvantages of each technique in detail in an overview of the differences between acrylic and oil paints.